This Privacy Policy outlines the practices of Rio-Vitalise Ltd ("we", "our", or "the Company") regarding the collection, use, and protection of personal information from users ("you", "Users") who access our website at www.rio-vitalise.com ("Site") or otherwise interact with us.

We take your privacy seriously and are committed to protecting your data in compliance with the UK GDPR, the Data Protection Act 2018, and all applicable regulations, including requirements relevant to CBD products submitted to the UK Food Standards Agency (FSA). You can find our validated product listing via the UK FSA Novel Foods public list:

 🔗 https://data.food.gov.uk/cbd-products/products-list?search=Rio-vitalise

We process your personal data based on the following legal grounds:

To perform our contractual obligations (e.g. fulfil orders, provide wellness plans);

To comply with legal obligations, including FSA CBD regulatory requirements;

For legitimate business interests such as customer service, analytics, and marketing (balanced against your rights and interests);

With your consent, where required.

By using our Site, you agree to the collection and use of your information as described in this Privacy Policy.

1. Non-Personal Information

 Automatically collected data that cannot identify you individually. This includes:

Device/browser type

IP address and general location

Site usage (e.g. page visits, time spent, clicks)

 Data that can identify or be linked to you, such as:

Name, address, email, phone number

Payment and billing information

Wellness preferences you provide

Account login credentials

Geolocation and device identifiers

Directly from you – through forms, checkouts, newsletter sign-ups, or consultations.

Automatically – via cookies, pixels, and analytics tools like Google Analytics.

Third parties – including marketing platforms, payment processors, and wellness partners.

We may use your data for purposes including, but not limited to:

Fulfilling and delivering product orders

Personalizing your wellness journey and product recommendations

Customer support and account management

Communicating promotional offers and updates (you can opt-out anytime)

Monitoring website performance and improving user experience

Fulfilling our legal obligations under FSA Novel Foods compliance

We only share your data under strict conditions, such as:

Service Providers (e.g. payment processors, analytics providers, CRM platforms)

Marketing Partners (e.g. social media platforms for targeted ads)

Legal Authorities if required to comply with legal obligations

Corporate Transactions involving business transfers or mergers

We never sell your data.

You have the right to:

Request access to your personal data

Correct or update your information

Withdraw consent or object to certain processing

Request deletion ("right to be forgotten")

Request restriction of processing

Receive your data in portable format

Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, email: support@rio-vitalise.com

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy—typically for 6 years unless longer is required by law or for legitimate business reasons. We securely delete or anonymize data when it is no longer needed.

We use cookies to:

Enhance your website experience

Remember your preferences

Run targeted advertising

Track usage via Google Analytics

You can modify cookie preferences through your browser settings. Learn more by reviewing our Cookie Policy.

Some of our data processors operate outside the UK and EEA. When we transfer data, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government or European Commission.

We may contact you with offers, discounts, or updates related to Rio-Vitalise. You can opt-out at any time using the unsubscribe link in emails or by contacting us at support@rio-vitalise.com.

Our Site and products are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

We take your data protection seriously and implement technical and organizational measures such as SSL encryption, secure servers, limited access, and regular security reviews to protect your information.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with the updated revision date. Continued use of the Site after changes signifies your acceptance.

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact:

Data Protection Officer (DPO)

 📧 support@rio-vitalise.com

 🏢 Rio-Vitalise Ltd, [Insert Registered Address]